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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All products

Emergency lighting, uninterruptible power supplies, software, protection relays, contactors, insulation monitoring devices, circuit breakers, fuses, electricity metering, switches, circuit breakers, busbars, cable-carrying systems
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  • Emergency lighting
    Emergency lighting
    Luxa, Guardian, etc.
  • Power sources
    Power sources
    Back-UPS SX3, etc.
  • Software
    Software
    Rapsodie, Ecoreach, etc.
  • Protection relay
    Protection relay
    TeSys LT47, Tesys T, etc.
  • Contactors
    Contactors
    Acti 9 iCT, TeSys D, etc.
  • Isolation monitoring devices
    Isolation monitoring devices
    Vigilohm et al .
  • Disconnectors-fuses
    Disconnectors-fuses
    TeSys GS, Fupact ISFT, etc.
  • Switches
    Switches
    CMA-CMV, etc.
  • Electricity accounting
    Electricity accounting
    PowerLogic ION6200, etc.
  • Circuit breakers
    Circuit breakers
    Compact NS, NG160, etc.
  • Cable-carrying systems
    Cable-carrying systems
    Canalis KN, Canalis CT, etc.
  • Ladders and trays
    Ladders and trays
    WIBE cable trays, etc.
  • Electrical installation system
    Electrical installation system
    OptiLine 45, Ultra, etc.
  • Filters and capacitors
    Filters and capacitors
    SineWave, AccuSine, etc.
  • Power meters
    Power meters
    PM800 et al.
  • Low-voltage cabinets
    Low-voltage cabinets
    Prisma, Okken, etc.
  • Charging stations
    Charging stations
    EVlink Wallbox, etc.
  • Protection devices
    Protection devices
    ProtectNet, Line-R, etc.
  • Modular equipment
    Modular equipment
    Resi 9, Acti 9, etc.
  • Starters
    Starters
    TeSys D, TeSys K, etc.
  • Universal cabinets
    Universal cabinets
    Spacial S24, etc.
  • Electrical installation products
    Electrical installation products
    Altira, Glossa, etc.
  • Mounting accessories
    Mounting accessories
    Multifix Plus, etc.

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